Last Updated: 27 July 2026
1. Who we are
This Privacy Policy explains how Royal Mthwakazi Projects and Construction (Pty) Ltd (“Royal Mthwakazi Projects and Construction”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you visit or interact with our website:
www.royalmthwakazi.co.zaHome
Royal Mthwakazi Projects and Construction (Pty) Ltd is a South African company providing professional services including construction, project management, facilities management, plant and equipment hire, cleaning services and security services.
We respect your privacy and are committed to protecting your personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.
For questions relating to this Privacy Policy or the processing of your personal information, please contact us using the details below:
Company: Royal Mthwakazi Projects and Construction (Pty) Ltd
Website: https://royalmthwakazi.co.za
Email: info@royalmthwakazi.co.za
Telephone: +27 61 5030 216
Business Address: Gauteng, South Africa
2. Personal Information We Collect
Depending on how you interact with our website, we may collect personal information that you voluntarily provide to us.
This may include:
- Your name and surname;
- Your company or organisation name;
- Your email address;
- Your telephone or mobile number;
- Your physical or project address;
- Information about the construction, refurbishment or other project for which you are requesting assistance;
- Details provided when requesting a quotation or proposal;
- Information provided through our contact forms;
- Any other information that you voluntarily submit to us through our website.
Please only provide personal information that is reasonably necessary for us to respond to your enquiry or provide the services you request.
3. Information Collected Through Our Contact and Request a Quote Forms
If you use our Contact Us or Request a Quote forms, we may collect the information you provide, which may include your name, contact details, company information, project details and any additional information you choose to provide.
We use this information to:
- Respond to your enquiry;
- Contact you regarding your request;
- Understand your project requirements;
- Prepare quotations, proposals or estimates;
- Provide information about our services;
- Communicate with you regarding potential or existing business relationships;
- Provide and manage services you have requested;
- Keep appropriate business records.
We will not use the personal information submitted through these forms for unrelated purposes without a lawful basis for doing so.
4. How We Use Your Personal Information
We may use personal information collected through our website for legitimate business purposes, including:
- Responding to enquiries and requests;
- Providing quotations and proposals;
- Communicating with potential and existing clients;
- Providing our construction and project-related services;
- Managing client and business relationships;
- Improving our website and services;
- Maintaining records and complying with legal and regulatory obligations;
- Protecting the security and integrity of our website and business;
- Preventing fraud, misuse or unlawful activity.
We will process personal information in a manner that is lawful, reasonable and appropriate for the purpose for which it was collected, in accordance with applicable privacy laws.
5. Legal Basis for Processing Personal Information
Where POPIA applies, we will process personal information in accordance with the applicable conditions for lawful processing.
Depending on the circumstances, we may process personal information where:
- You have provided consent;
- Processing is necessary to respond to a request you have made;
- Processing is necessary to take steps at your request before entering into a contract;
- Processing is necessary for the performance of a contract;
- Processing is necessary to comply with a legal obligation;
- Processing is necessary for a legitimate business purpose, provided that such processing does not unfairly infringe your privacy rights.
The Information Regulator describes POPIA as establishing minimum requirements for the lawful processing of personal information by public and private bodies.
6. How We Store and Protect Personal Information
We take reasonable and appropriate measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
Personal information may be stored electronically through our website, hosting provider, email systems, business systems and other service providers that support our operations.
Access to personal information is limited to persons who reasonably require access for legitimate business purposes.
While we take reasonable steps to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.
If we become aware of a security compromise involving personal information, we will take appropriate steps as required by applicable law.
7. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- Respond to enquiries;
- Maintain business and client records;
- Provide services;
- Meet contractual obligations;
- Comply with legal, accounting or regulatory requirements;
- Resolve disputes;
- Protect our legitimate business interests.
When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy or anonymise it, where appropriate and where legally permitted.
8. Sharing of Personal Information
We do not sell or rent your personal information to third parties.
We may share personal information where reasonably necessary for legitimate business purposes, including with:
- Our employees or authorised representatives;
- Professional advisers;
- Service providers who assist with website hosting, email, information technology, website maintenance or other business functions;
- Contractors or business partners where necessary to provide requested services;
- Government authorities, regulators, law enforcement agencies or other parties where required or permitted by law.
Where we use third-party service providers to process personal information on our behalf, we will take reasonable steps to ensure that personal information is handled appropriately and securely.
9. Third-Party Services
Our website may use third-party services that support the operation, security, hosting, communication or functionality of our website.
These may include:
- Website hosting services;
- Email services;
- Website security services;
- Website forms;
- Search engine optimisation tools;
- Analytics services, where enabled;
- Other technical services necessary to operate and maintain our website.
Third-party providers may process information in accordance with their own privacy policies and terms.
Where third-party services are introduced or changed, this Privacy Policy may be updated accordingly.
10. Cookies and Website Technologies
Our website may use cookies or similar technologies to improve website functionality, security and user experience.
Cookies are small text files that may be stored on your device when you visit a website.
Cookies may be used for purposes such as:
- Ensuring that the website functions correctly;
- Remembering certain preferences;
- Improving website performance;
- Understanding how visitors interact with our website;
- Supporting website security;
- Measuring website traffic and performance, where analytics services are enabled.
You may be able to control or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality of some parts of the website.
11. Website Analytics
Where analytics services are enabled on our website, we may collect information about how visitors use the website, such as pages visited, general traffic information, device information and other technical information.
This information may be used to:
- Understand website traffic;
- Improve website performance;
- Improve our content and services;
- Identify technical problems;
- Understand how visitors find and use our website.
Where applicable, analytics information may be processed by third-party service providers in accordance with their own privacy policies.
12. Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security or content of third-party websites.
We encourage visitors to review the privacy policies of any third-party websites they visit.
13. Your Privacy Rights
Subject to applicable law, you may have rights in relation to your personal information, including the right to:
- Request access to personal information we hold about you;
- Request correction or updating of inaccurate or incomplete information;
- Request deletion of personal information where there is no lawful reason for us to retain it;
- Object to certain processing of your personal information;
- Withdraw consent where processing is based on consent, subject to applicable legal requirements;
- Request information about how your personal information is being processed.
To exercise any applicable rights or make a privacy-related request, please contact us using the contact details provided in this Privacy Policy.
We may need to verify your identity before processing certain requests.
14. Direct Marketing
Where applicable, we may contact existing or prospective clients regarding our services, quotations, business opportunities or other relevant communications.
Where required by applicable law, we will obtain the necessary consent before sending direct marketing communications.
You may request that we stop sending you marketing communications at any time by contacting us or using an unsubscribe option where one is provided.
15. Children’s Privacy
Our website is intended primarily for businesses, organisations and members of the public seeking professional services.
We do not knowingly seek to collect personal information from children through our website.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.
Any updated Privacy Policy will be published on this page with a revised “Last Updated” date.
We encourage visitors to review this page periodically.
17. Contact Us
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a concern regarding the processing of your personal information, please contact us:
Royal Mthwakazi Projects and Construction (Pty) Ltd
Website: https://royalmthwakazi.co.za
Email: info@royalmthwakazi.co.za
Telephone: +27 61 5030 216
Address: Gauteng, South Africa
We will consider and respond to privacy-related requests in accordance with applicable law.
18. Complaints
If you have concerns about how your personal information has been processed and the matter cannot be resolved directly with us, you may have the right to lodge a complaint with the Information Regulator of South Africa.
The Information Regulator is responsible for monitoring and enforcing compliance with POPIA and PAIA. Its official eServices platform provides services relating to POPIA compliance, complaints and security compromises.
End of Privacy Policy